How to contact the back office team to resolve a restricted account

[chkennedyiv]

My account has been locked since October 31st.  I have checked the app and website and I have not been requested to provide any information.  Both state they have what they need and the review should be complete in 2 business days.

Started calling and messaging PayPal support on the 2nd of November to find out what's happening.  No information, no help. Spoke with a Supervisor was told the issue was escalated and to way 3 days.  I have subsequently talked to customer support no less than 12 times in the past 2 weeks always to be told "just wait" or "it's been escalated".  I have funds in the account and numerous subscriptions tied to the account that I am having to reset.  How do I get intouch with someone who can actually do something about this issue?

[kernowlass]

@chkennedyiv 

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

[chkennedyiv]

Thank you for taking the time to reply. That link, the message center, the toll free number, the toll number all lead to Customer Support. Not to the Back Office team that, has evidently experienced some life event, that reviews accounts. The afore mentioned customer support team has proven entirely useless in acquiring any information or status of the account. They just keep telling me to wait.

[kernowlass]

@chkennedyiv 

I gave you the link because you can only get messages passed to the back office via customer services.

You can't contact anyone else yourself only via c.s.

[dce38]

Hi!
I have the same issue, and my case is now running for almost 3 months.
I gave them all info and scanned personal documents to confirm my identity.
After initial talks with real agents, for past 9 weeks i cannot get anyone alive anymore, just bot that tells me no one is available.
I have frozen funds, and my issue is not resolved. This is very frustrating!

[chkennedyiv]

Are you not able to reach a live person through the phone number? I get they likely can’t help but you need to continue to document your efforts to resolve. This will be useful if there is arbitration or legal action to follow

[chkennedyiv]

UPDATE: 13 business days in and I was asked to sign an acceptable use affidavit. Pointless and without communication as to why. It was signed post haste. Now 22 calendar days into this ordeal and PayPal still has my account restricted, they have provided no reason for the restriction and there is no ETR. Imagine if your bank froze your acct with no notice, refused a reason and was unable to provide next steps or path to resolution. This type of activity is borderline criminal.