I still cant withdraw the money What should I do?

Teslab
Contributor
Contributor

Paypal closed my company's account. However, I could not connect to any representative. Paypal said I had to wait 180 days. It's been 250 days but I still can't withdraw the money. I can't contact anyone. What should I do?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Teslab 

 

If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, account is in your legal name and the account is registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.





Advice is voluntary.
Kudos / Solution appreciated.
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Teslab
Contributor
Contributor

Live chat is always closed. I haven't had any problems. Paypal closed my company account. Nobody sued me. Now Paypal doesn't give me my money. I can't reach anyone..

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