Hello @Tru4,
Welcome to the PayPal Community Forum!
We are sorry to hear that you haven't received the refund. I know how frustrating it can be. Kindly refer the help centre article to Where is my refund?. You can also reach out to our Customer Support team to get an understanding of the possible solution to the issue raised. Kindly click on the Contact option at the bottom of the PayPal page to contact our customer support. If your unable to login into your PayPal account do reach us via phone and kindly select "Call us as Guest".
Hope this helps you in changing your details.
Warm Regards,
Shradha
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