I was charged a total of $185 by Bytedance/Tiktok while I was asleep

[kleritystudio]

It was around 3:00 AM when I was awoken by a paypal app notification that I have been charged $185 from Bytedance or Tiktok. As I was trying to find out who the culprit was, they even bought a playstation pass from G2A for $9! This is absolutely heartbreaking to me since I just recently earned my current savings from my art commissions and now they're all gone within minutes.

I have filed a case to paypal and attached all my evidences and screenshots yet they immediately closed my case and said that the transactions were unauthorized! My paypal isn't even connected to ANY tiktok account and it is just so frustrating! I'm lucky that I am a light sleeper so I was able to check these things immediately. Please help me, I need to pay for my college tuition and this is all I had.

[kernowlass]

@kleritystudio 

PayPal is only able to approve an unauthorized dispute when it is clear someone else logged into your PayPal account. If someone accessed your device using a virus or malware, then the logins would look like you made them.

If you can run a virus and malware scan, it would resecure your device. Afterward, please save a report of the scan and provide it to PayPal's Customer Support. They may be able to reopen your unauthorized dispute with that information. 

[kleritystudio]

@kernowlass 

Thank you, I downloaded an anti-virus scanner and was able to detect threats so I can strengthen my claims with this new evidence. I will update again once I have received a reply from Paypal.

[Qyren]

This has just happend to me. i bought discord nitro from Kinguin. woke up with 3 purchases of 29.99 euros. and to make matters worse, paypal closed my case.