Money was stolen from my account

[ariel54]

I received an email saying I authorized a transaction of more than 100 euros to a place called zooplus (never heard of it), with shipment to some address in Italy. I'm 100% sure not me or anyone I know has made that transaction. I opened an issue in the resolution center, but it was closed after a couple of hours saying I authorized the transaction. I tried to email zooplus but they won't reply. Is there anything I can do to get my money back?

[Grimreepr]

You were scammed.  You need to change your password, enable 2factor authentication.  The original email most likely duped you into clicking on a site that only looked like PayPal.  When you logged in to that site, you gave them all your login information.  They merrily then logged into your account, authorized the payment.  For all intentions and purposes, they looked and appeared exactly like you. 

I can not stress this enough, when you receive an email from PayPal, they will address you by name exactly.  They will never address you as your email address. Never never never.

  I can only suggest that you contact PayPal support, send them a copy of the original Email.  Tell them exactly what link you clicked on.  If nothing else, PayPal will have the bogus site shut down.  (if it isn't already).

[ariel54]

The original email redirected me directly into the PayPal app, since I was on my phone. The original email also addressed me by my name. Zooplus looks like a legit company https://www.trustpilot.com/review/www.zooplus.co.uk https://en.m.wikipedia.org/wiki/Zooplus Also, 100 euros seems like a small amount if they had unlimited access to my account.

[PayPal_JonK]

Hi everyone! Thanks for visiting PayPal's Community Forum. Thank you @Grimreepr for sharing your experience! We appreciate your input. 

Hello @ariel54, welcome! I'm sorry to hear you've run into some unauthorized access on your account. I can certainly understand how concerning this must be. Just in case you may need it for the future, here's How to spot a fake / phishing PayPal email or site. 

Regarding your unauthorized case, I'd recommend reaching out to our Customer Support teams to see if there's any additional information needed or if an appeal is possible. If it's not, and the transaction was paid for by a debit / credit card or a bank, you may want to contact your funding source to see what options may be available. 

Best wishes!

 - Jon K