My account got limited after kyc

Firoz22
Contributor
Contributor

My account limited say I'm under 18 after kyc but I'm 21 now. How i resolve this problem. At message center always says all agent offline now come tomorrow 9:00:00 am and if I try tomorrow it shows same message. Anyone help me please

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5 REPLIES 5

Raphinaone
Contributor
Contributor

Have you tried contacting customer care?

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Firoz22
Contributor
Contributor

Can't contact always this message from 7 day'sAccount.jpg

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Firoz22 

 

The point is were you under 18 when you opened that paypal account?

If you were then that account will always be permanently limited as an illegally opened minor account.

 

If you are over 18 now then you would need to ask customer services if you can only another paypal account, they may or may not agree as you have already broken their rules once. So best to ask so the new account doesn't get limited as well?


Advice is voluntary.
Kudos / Solution appreciated.
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Firoz22
Contributor
Contributor

2 months old account. I can't contact customer support. Always say all agent offline come tomorrow 

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Firoz22
Contributor
Contributor

No one's support 

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