Paypal Buyer protection is a joke and I advise everyone to never purchase anything using Paypal. I used to think it was a great way to make online purchases because of buyer protection. I purchased an expensive puffer jacket in July that I never received. The item was supposed to be insured and required a signature. For some reason, the shipper decided to do neither of these. After not much help from the shipper (who changed their story several times), I disputed the charge on Paypal. Paypal has a policy that if an item is valued over $750 in the U.S., a signature is required.
To my surprise, Paypal denied my dispute because they claimed the shipper provided valid delivery confirmation with signature confirmation! After numerous calls with many agents, they continued to say the package was signed for. Finally, I was able to get an agent to actually look into the case, and she opened a ticket PT-15094953. It was confirmed that the package was not signed for and the case was re-opened. A day later, the case was denied again!
An agent on the phone said because it said delivered to LOBBY, that it was sufficient as a signature. I explained that there is no lobbyman or area to drop off packages in the lobby. She said that there needs to be written documentation regarding how it was delivered, which can only be obtained from the shipper. Paypal support is a joke and it seems all of the agents want to spend as little time as possible without reading into any details. Four months later, I am still trying to get this resolved with Paypal. I filed a claim with UPS but only the shipper can see the details. Paypal is asking for an intranet form but UPS is not willing to provide this document. What should I do here? This is absurd, as both the shipper and Paypal are going against their policies here.
