Hi @Mikusmikus,
Thank you for your post and welcome to the Community! I'm sorry to hear that you can't upload. I'll be happy to help!
Please first ensure that the link that was given to you was given to you by the official PayPal Customer Service staff. If you found the contact information through a web search, it may not be legitimate, and you would not want to inadvertently provide information to anyone who isn't PayPal Customer Service.
If the link was legitimately obtained and you can't upload, ensure that your documents meet the guidelines for upload first. If they do, please reach back out to Customer Service for further assistance.
I hope this helps!
Olivia
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