Permanent "You can't use PayPal anymore." after turning account into business for Shopify.

[NZhur]

I have received a limitation message that states "You can't use PayPal anymore." this happened right after turning my paypal account into a business and connecting to shopify. Please help Reference ID: --------

I have zero understanding or explanation as to why this has happened, please help.

ISSUE RESOLVED, THANK YOU PAYPAL TEAM!

[kernowlass · Accepted solution]

@NZhur 

You can rarely appeal a permanent ban but if you want to try an appeal then contact customer services.

They 'may' pass it to the back office but the chances of the appeal being successful are slim. Paypal state that the decision is not made lightly and once made is usually final.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.

[pietrom_1]

@NZhur May I ask how you managed to get the issue resolved? I encountered the same problem right after I changed my personal account to a business account. A reply would be greatly appreciated, thanks!