Refund and closed cases

[Pk98]

So can anyone explain to me if you do a refund and you decide in the end to complete transaction do i need to send money again or its sent the moment you close the case?

[PayPal_JonK · Accepted solution]

Hello @Pk98, 

Welcome to the PayPal Community and thank you for writing in. I would recommend reviewing the transaction to see if the transaction was actually refunded or not. If it was not refunded during that dispute and you closed the case - or the case was closed in the receiver's favor, you don't need to do anything else for the funds to be released back to the receiver. If you have a transaction that has been refunded for any reason, dispute or initiated by the receiver, you'd need to send another payment. 

I hope that helps, 

 - Jon K