Scam Transaction and goods not received

[andynewton]

Hi , I think I have been scammed and would like some help as PayPal have ignored my previous requests for help. 

I purchased some batteries via a website that requested payment via Paypal to TommyDeal.   Because i use PayPal I trusted this but when the goods didn't arrive I checked and the transaction does not show in my PayPal account yet I have a confirmation email from Paypal to say the money was taken.  The amount was also taken from my bank account. Because the transaction doesn't show in my PayPal account I cannot use the resolution centre and Paypal have totally ignore my request to help.   How do I deal with this to get a refund ? 

Thanks for any help  - Andy 

[kernowlass]

@andynewton 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services and your card issuer to query the transactions.

You generally don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.

[andynewton]

Thank you for your help. I’ve submitted a claim via my bank so will see. Lesson learnt ..