Uber BV Payments What are they?!

[beansvicki]

I've had a payment taken today for Uber BV. I've never used Uber so i have No idea what this is for. I raised a dispute but its been closed straight away stating it's not an unauthorised transaction. When i looked further it appears this is the 4th payment!! Doea anyone have any idea what Uber BV, what I'm paying for and who i need to speak to? TIA

[Obsessivefan]

I just got a payment taken out from this and they did the same thing to me. I research online and they said it's when you use Uber in like Europe. Which I never been to. It's in euros which I don't use. I'm in the USA and I don't know where this came from. I don't use Uber eats, I don't even think I have an account and I don't use Uber, I only use lyft. So I'm so confused.

[PayPal_JonK · Accepted solution]

Hello @Obsessivefan and everyone! 

Welcome to the PayPal Community Forum! I'm sorry to hear you've found some unrecognized activity on your PayPal account. I can understand how concerning this kind of situation must be. If the activity is unauthorized, I would first recommend opening an Unauthorized Dispute on the transaction. Then you'll want to check your Preapproved payments page to make sure there aren't any unknown subscriptions or billing agreements setup on your PayPal account.

Good luck with this and future transactions through PayPal. I hope our support teams are able to assist further,

 - Jon K

[AndrePinto]

Absolutely useless solution. I had the same problem, opened an issue for unauthorized payments, and it got declined right away, just like other people in this thread. I had a subscription for Uber BV that I didn't create, and didn't notice until recently, then I noticed it had already taken 90€ from me in previous transactions. Paypal doesn't try to fix the problem, declines the request immediately and doesn't let you despute or make your case. Absolutely terrible and unreachable customer service, and lack of care for the user, lost all my trust in PayPal. I won't use PayPal again, canceled all my cards, and I'll be taking this to social media.

[Kris_03]

......

[Rochelle63]

I, too, have been having issues with this. I ordered with Uber Eats the other day and just checked to see if the transaction was ok, only to see 3 payments. After searching for a while, I went into wallet and then preauthorized payments. Supressed Uber and some others. Hope this will do the job 🤞

[tonybolony]

I have received 2 unauthorized payments to Uber BV which appear to be some sort of hack/scam.  I've reached out to the Dispute Resolution and reported the unauthorized withdrawal which generated the following response:

We've completed our review of your unauthorized activity case, and we’ve determined there was no unauthorized use.

The payment in question was sent as part of a billing agreement you previously set up with the merchant.

We've now canceled this agreement for you to prevent any other unwanted transactions.  Moving forward please be sure to review all your active billing agreements. If you need a refund for a payment sent using an active billing agreement, please contact the merchant directly.

This authorization was not completed by me nor did I complete any sort of billing agreement - the Recipient email for it was "<removed>@ uber" which raises a red flag for me.  I've reached out via the messaging app within PayPal but thus far, no response.  Any other suggestions would be greatly appreciated.

Thanks,

Tony

[tonybolony]

PayPal is refusing to help indicating that it was 'not unauthorized'.  See edited pic below.  I really need help resolving this even though it is not that much money.

Thanks in advance,

Tony

[kernowlass]

@tonybolony 

Check if you had a subscription set up.
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[tonybolony]

Thank you for the suggestion but I had already completed that task.  It was set up for this Vendor - however, I did not create this agreement.  I have conveyed this to my case agent with Paypal and they are looking into it.  They also noted that I have never before purchased anything with this merchant and the agreement was setup in 2019!  Very strange.  Hoping they can resolve this and protect my account better.

[jen6410]

I have just discovered 4 payments taken in the last week, totalling £40 plus, i did not set up this payment agreement.,,Help