Unauthorised Automatic Payment from Mobapps Ltd

[Me0103]

I am seeing multiple people recently stating the same issue. I have. Reoccurring bill from VPN mobapps limited but when you email them it goes to fashion gurus. The only fashion app I had was Lumi. Which shows up on apple pay as $0.00 charges. I also emailed them to cancel my subscription. While back. I’ve emailed both Lumi and fashion did not respond. I believe this could be a scam as I also recently noticed last month my password for my Apple ID was chAnged which I don’t remember doing

[PayPal_Bindu]

Hey @mwperes and @lupicek,

Thank you for visiting our community help forum!

I certainly understand how concerning this can be for you. A billing agreement/automatic payment authorizes a merchant to take payment from a customer's PayPal account when they make a purchase from the merchant’s website. As a buyer, you must agree to the Billing Agreement before a merchant can take a payment from your PayPal account. Here's how to modify or cancel a automatic payments in your account :

1. Go to Settings.
2. Click Payments.
3. Below 'Pre-approved payments', click Manage pre-approved payments.
4. Search for and select the 'Merchant Name' for the Billing Agreement in question.

For any additional assistance, you can mail/message us through the message center within your PayPal account. You can also reach out to our team through the available contact options at the bottom of PayPal page. Support is also available through Facebook/Twitter pages. 

Best wishes,

Bindu

[mwperes]

I filed a dispute on PayPal and was refinded my charges surprisingly quickly.  It was easy to do, and I appreciate the responsiveness by PayPal.  I'm very satisfied!

[ZeldaFurst]

I was refunded my money by the merchant. The merchant used one of those many names mentioned in the posts above. My question is why does PayPal continue to allow them as merchants?

[Temp20230511w]

I was charged a 49.99 charge that I was unaware of!!! I don’t even want it for!!! That’s a lot of money to have unexpectedly taken out! Please advise how to proceed with getting an answer to this

[PayPal_Meghan · Accepted solution]

Hello @Temp20230511w, 

Thanks for joining the PayPal Community! 

I'm sorry to hear about the unauthorized payment that has taken place. If the payment was related to a subscription that you had previously authorized, you can learn how to cancel the subscription on our Help Center here: What is an automatic payment and how do I cancel or update one? If it was a brand new payment and someone logged into your account to make it, please reset your password and security questions immediately. Then, file an unauthorized dispute in our Resolution Center. To add another layer of security to your PayPal account, you can also set up 2-Step Verification. 

If you have any difficulty, please do not hesitate to reach out to our Customer Support. You can reach Customer Support by clicking 'Contact' at the bottom of any PayPal website. Support is also available through Facebook Private Message, Instagram Direct Message, or Twitter Direct Message. 

I hope you receive a refund soon! 

- Meghan
 

[Memimee]

I got charged from VPN MOBAPP today $49 and do not know who they are. It also says LUMI on my bank charge. How are they getting away with this is you have been contacted months ago that it is a scam and should be flagged? 

I reported it to PP as fraud and hope to get my money back. How are they stealing all these people's passwords?

Thanks,

M. [removed]

[kernowlass]

@Memimee 

They don't need to steal passwords, you must have bought something from them (try google to see what they sell) or one of their sister companies as they go by lots of different names.

A lot of times what happens is people accept a free trial for a product, and forget to cancel OR don't realise they have set up a subscription and it auto renews. Be careful what you are accepting.

Check if you had a subscription set up.
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[Lumiclothing]

People think they’re doing a 99cent survey and then get charged a subscription fee without their knowledge. They are a scam company. We have just found out they’re using our company website on their receipt now. We are a small Melbourne Fashion Label and people are contacting us angrily and have been doing so for around 6 months now, affecting our small business. PayPal needs to shut them down for being fraudulent and scammers. I have done my best in the meantime to contact law enforcement and the ACSC and hopefully this company will stop. The company is lumi place ( styling service)

[Memimee]

There was a 99 cent charge at my bank for LUMI. I looked it up and I had NEVER seen their website before. I don't ever remember sending a 99cent payment thru PayPal. I have changed my password.

[mikwe-]

I have an unauthorised automatic monthly payment $99 from **bleep** Smith  bought by Kogan .   when I received this notification from paypal.  I immediately changed my password and cancel the payment on line.   Trying to discuss this with paypal as a feedback to stop such automatic transaction activities Paypal failed to identify such SCAM they close my case  and failed to follow up with my comp[laint.

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