Unauthorised Automatic Payment from Mobapps Ltd

[Me0103]

I am seeing multiple people recently stating the same issue. I have. Reoccurring bill from VPN mobapps limited but when you email them it goes to fashion gurus. The only fashion app I had was Lumi. Which shows up on apple pay as $0.00 charges. I also emailed them to cancel my subscription. While back. I’ve emailed both Lumi and fashion did not respond. I believe this could be a scam as I also recently noticed last month my password for my Apple ID was chAnged which I don’t remember doing

[kernowlass]

@Teejays 

Google for company information but looks as if you had a free trial for a VPN and didn't cancel it?

Check if you had a subscription set up and cancel it?
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[Lilacsun]

49.99 I’m been charged I don’t even know what it is.

[Temp20230622A]

Me too.  I just saw it today.  How are they?

[jb198]

I have the exact same issue . did you get a resolution for the same?

[Nnata]

They charge you because when you buy any fashion guide from them they keep your payment information and then charge monthly. Yes, this sounds like a nonsense. They say that this is because when you buy a brochure, they give you access to some site with their guides, despite of the fact that you didn't ask them to, and didn't subscribe to any service. Today I requested a refund and I'm lucky I got it. Nonetheless I'm also lucky I noticed it immediately. This is fraud apparently. Just yet don't know how and where to report it)

[donnajaner22]

I saw an ad in IG so I hit “Learn More” to see what it was all about. Next thing I know I’m charged $49.99 for a monthly subscription. I contacted them through email and kept getting the runaround that they have a three day trial period and if not canceled a $49.99 subscription fee will be charged monthly. I emailed them that I never opened an account but they copied their refund policy: “ Please be advised that in accordance with our money-back policy the “Money-back guarantee” does not apply to the following cases: 1. Personal reasons (you don’t like the product, it did not meet your expectations, etc.); 2. Financial reasons (you did not expect that you will be charged, that the trial will be converted into a subscription, that the subscription will automatically renew, or that the services are paid, etc.).” They said they would can my subscription (which I never authorized) but couldn’t refund the $49.99. I asked how they even got my PayPal account and said I would take up the matter with PayPal. Within minutes of my sending that email they refunded my money. Seems to me that since I’m not the only one this has happened to, there’s something illegal going on here Donna

[Fwatson0705]

The same! I did not subscribe!

[kamibryant]

I got it too. It was an ad for something and I clicked on it too to learn more about it and now I've been charged $34.99 for something I never wanted. First I was charged .99 and now $34.99. I asked for my money back and they said that they wouldn't refund the money but that they would cancel the subscription for whatever they are that I never wanted in the first place. It was an ad about style guides and I was curious and clicked on it and then when I saw that it was a monthly subscription of $34.99, I closed it. I didn't want it.  It is a huge scam. I think I'll also try reporting them to the better business bureau. 

The email I got back from Lumi said:

Billie (Lumi)

Jun 25, 2023, 08:26 GMT+3

Hello Kami and thanks for reaching out!
 
First and foremost - I'd like to apologize for any inconvenience this situation is causing you. As far as I can see, you made a Trial Purchase on June 22. In return, we sent an invitation to the Lumi App where you can access your Style Guide, Daily Tasks, and Live Consultation 24/7. 
 
Also, if you cannot find the invitation, please double-check the “Spam" folder and mark the email as "Not-Spam". For your convenience, I am sending you direct links to your account: 
 
After your Trial Period had expired, your subscription was renewed for a Monthly Plan as stated in the Offer. Except for the Live Consultation 24/7, this purchase has unlocked 30 daily tasks developed by our experts specifically for you!
 
We want to note, that we do our best to provide our customers with the most accurate information about the subscription terms and conditions. Additionally, all charges are applied only with the customer's permission.

As for your refund request, please, be advised that according to our policies, the refund can not be granted. This information may be found in our Money-Back policy - https://lumi.place/money-back
 
Kindly note that it is impossible to create an account and make a payment without accepting our Terms of Use, Privacy Policy, Refund Policy, and Risks Notice. 
 
We are extremely sorry if this brings you any inconvenience and would like for you to consider making use of the situation by trying out our service! From my side, I have canceled the subscription meaning that there won't be any further payments. No worries about that.
 
In case of any additional questions, please do not hesitate to contact us anytime. We will be glad to help. 
Have a nice day!

[kamibryant]

I reported them to the Federal Trade Commission.  ReportFraud.ftc.gov

[kamibryant]

I got my money refunded. I'm glad I reported them. I think their business practices are fraudulent. You never are prompted to enter a card number, they just take your money without you even agreeing to it. All I did was click on the ad to open it up. But since my paypal is linked to my socials they just take it. They should put in big letters a disclaimer on the ad IF YOU CLICK ON THIS AD YOU ARE AGREEING TO OUR TERMS AND WILL IMMEDIATELY BE CHARGED $34.99 THAT WE WILL TAKE FROM YOUR ACCOUNT WITHOUT YOU EVEN HAVING TO ENTER A CARD NUMBER. That will make me think twice before clicking on an ad on social media.