Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

gpor2001
Contributor
Contributor

I received an unauthorized charge on my account the other day for $199.99. It came from Paddle.com and was for some software called CleanMyMac X (which I never purchased). I filed a dispute saying it was an unauthorized charge. It was denied in less than 24 hours stating that it "was not an unauthorized charge." What the heck? It absolutely was unauthorized and now I have no other way of contacting Paypal. I've also contacted the merchants with no luck. Id like to get my $200 back, please! Thanks. 

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134 REPLIES 134

bastbastbast42
New Community Member
Paddle isn't scamming us, we're being charged by software companies via Paddle. It's just a subscription platform, they're not taking your money any more than PayPal is when you use PayPal checkout. These charges are for software subscriptions - mine was for CleanMyMac X, a common Mac maintenance tool. Please check if you've signed up for any free trials before you contact PayPal, it will save a lot of time and frustration. If you do contact PayPal, for God's sake be polite to the person you're talking to. Customer service is incredibly hard on your mental health on a normal day, and this is the biggest shopping season of the year. They are probably dealing with way too much already. Being polite also gets you better service - if a customer service agent has to make a judgement call about whether or not to refund one of these charges, they're absolutely not going to say yes to someone who is rude to them. I've worked in e-commerce payment and fraud for many years and I can tell you from long experience that a charge you don't recognize is far, far more likely to be something you signed up for and forgot about than a scam. Scams do happen, but there are entire teams of people who look out for these things. This thread was started a year ago, if this was a scam PayPal would have seen this thread and their fraud team would already have dealt with it. It would be extremely bad for PayPal if it was publicly known they allowed a scam to go on for so long, and they already make so much money off us that they don't need to steal money from random users. You're pretty much safe from scams as long as you practice basic online safety.
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Kinopravda
Contributor
Contributor

Same problem, they charged 61€ and paypal is telling me that nothing looks wrong. This paddle.com is taking money from people, what I noticed is that I never received an email from paypal to notice the transaction but paypal told me they sent the notification.

Did someone solved the problem and got back the money? 

650 people with the same problem and paypal is just ignoring? 

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JBake69
Member
Member
Paddle.com is a merchant service, I believe. I thought this same thing until I did some digging and realized that Paddle.com makes subscriptions/payment easy for some companies. In my case, DriverFix. Kinda annoying they don’t warn you before the purchase, that it may show up this way on your statement. Hope this helps
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Kinopravda
Contributor
Contributor

JBake is absolutely right, I was terribly wrong. Check out your payments, paddle is just a payment intermediary for some software. 

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seurei
Contributor
Contributor

**bleep**ing thieves. this company steals your money without asking you

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RajFromFriscoTX
Contributor
Contributor

I had a similar charge from Paddle.com - BUT is was for my iMac computer, CleanMyMac app that is actually recommended by Apple. The app helps in performing maintenance and Malware removal. PayPaly sends immediate notifications when you make a authorized purchase, I suggest to search your email history, and secondly search your Mac's Application for CleanMyMac X.app, if you have it than you approved the installation. I had PayPal for several long years and once there was a fraud the fixed it immediately. 

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EddiePlayer1
Member
Member

GEOGUESSR

I saw paddle.com and didn't understood why, than I check and saw it was GeoGuessr.

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Temp20220405a
Contributor
Contributor
Me too mine was 95 dollars from some German company they denied my unauthorized told to change to item not received and won't help
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John1965bmw
Member
Member
You have to think good. I had the Same problem because i did not know what was paddle. But i bought something and what they better can do is submit the name of that company and not only paddle. 100% correct firma
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Regulus57
Contributor
Contributor

I was charged $49.00 for something I didn't ask for.  It was through Paddle.  I need that charge put back in my checking account.  How can I go about that?  This  charge gave me an overdraft.  HELP

 

 

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