Hello @Rambo12345,
Welcome to PayPal Community Forum and thank you for posting!
I understand that you would like to upload the video on your case. Unfortunately, you won't be able to submit a video. However, you may take a screenshot of each thing that you want to submit as proof and submit it.
Here's more information about uploading files and documents to PayPal:
- Give the file a recognizable name with no more than 3 numbers.
- You can provide a description of the file you are sending, up to 60 characters.
- Information that you upload appears in the Attachments box. You can preview the file or delete it from there.
- Attach files using these formats: gif, jpg, or png. up to a total file size of 2000kb.
If you need any help, you may reach out to our Customer Support Team through the available contact options on our website. Support is also available through Facebook private messages or Twitter direct messages.
Regards,
Ayesha
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