What & who in the world is media Hamster.

[Andydollars]

What & who is media Hamster, I don't even have an account with them!! I don't know their service either. they just took money from my visa card two times and I never even got a payment notification the first time!! I never heard of it and it turns out there's an auto payment set up to it from my PayPal and I never use my PayPal in my life due to country restrictions despite having PayPal account. how was it able to work?

[PayPal_Shradha]

Hello @Andydollars,

Welcome to the PayPal Community Forum! 

We are sorry to hear about the unrecognized transaction made from your PayPal account. You can find the automatic payments also called as subscriptions details on the PayPal website by following the below mentioned steps:   

1. Go to Settings.
2. Click Payments.
3. Select Automatic payments.
4. Select the merchant.

You can cancel the automatic payment on this page. Kindly refer the help centre article to know more about What is an automatic payment and how do I update or cancel one?. If you think there has been unauthorized use on your account, here is some help: How do I report an unauthorized transaction or account activity?. You can also file a chargeback with your bank for this unauthorized transaction to get the refund.

You can also reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page.

Hope this information is helpful for you!

Warm Regards,

Shradha