When sender doesnt require signature and package is stolen

[JYang23]

I bought a titanium apple strap from NOMAD. Paid express delivery to Australia. I was away on a work trip when FEDEX delivered the package. They left the package on top of my mailbox, on the main road which is open to the public. They took a photo and sent it to me (yikes!). When I got home the package was gone. I tried reaching out to NOMAD but they have not replied back.

When I opened up a dispute on paypal, paypal reached out to NOMAD and they replied that the package was delivered and sent the picture that FEDEX took

DO I have any other options?

I fee like I didnt do anything wrong and feel like NOMAD has really bad business ethics by how they are handling this situation

[kernowlass]

@JYang23 

If they didn't leave it in your designated safe place then I would be taking the courier company to the small claims court?

[JYang23]

Hi,

Thank you for your reply.

So a dispute with FEDEX is pending as they clearly did not leave the package in a safe place!

NOMAD has actually gone ahead with shipping me a replacement band

I feel like there is two take away lessons here

- NOMAD should have required a signature on delivery

- The FEDEX delivery driver certainly should not have left a package out in the open. The picture they took only captured a small part of my mailbox and the package. I took a picture of how the mailbox is on the main street, outside my complex open to the general public.

Thanks again