Which department do I need please?

[smudge24]

Hi everyone,  I have a DD on my Bank Account from Paypal.  I have checked with my bank and they have told me to contact Paypal for help.

The transaction is not listed in my Paypal payments nor is it listed with my ordinary DD's.  I am not disputing the transaction at the moment just want to know where the money went?     Help would be appreciated thank you

[kernowlass]

@smudge24 

When you add a bank account to paypal it sets up the direct debit mandate so that paypal can take authorised payments for any purchases you make (or pay your Ebay fees).
No company eg water/electric can take funds from your bank account on a regular basis without that direct debit.

However the amount shown is always the ''last'' transaction / amount that you paid to a seller via paypal.

Sometimes it does not coincide with the date you made the payment as paypal CREDIT the seller in advance and then paypal wait for the funds to transfer from your bank account, they can 'leave' that account at anytime from a few hours up to a few days later. Also the 'amount' can sometimes not be recognised if you used it as a part-payment with the rest coming from funds already in your paypal balance.

[smudge24]

Thank you Kernowlass for your reply.   I do understand why they need to be classed as a DD.  What I need to know is who had the 38 odd pound

 that is on my bank statement.  I always keep receipts so that I can check everything .  You look on your summary

and can see who had the money, in this instance it is not there.  I have gone back and forward but there is nothing there of that amount.

I do not leave money in paypal so I know there were no part funds.   I have gone through all my receipts from Paypal and I do not have a receipt

for this amount.

I think I will ring Paypal tomorrow so they can look it up and send a message to me

Thank you for your assistance  x