Who is Digital River Ireland, Ltd.

[ChrissieF80]

I have had the exact same experience, in Aug 22 I had 2 payments taken one for £47.99 the other for £42.99 I queried and they were refunded I cancelled all preapproved future payments then low and behold another 3 payments came out! This time it wa[Removed. Phone #s not permitted]5th Oct and £49.99 9th Oct! I have only just noticed as I no longer use my paypal yet Paypal have said the payment is not unauthorised.... Its ridiculous especially as the payment has gone up and I have no idea what it is for 

[shifornazari]

I got charged today by a company called Digital River Ireland. When I checked my profile I found an automatic payment set up for them which I was not aware of! I have no idea what this company sells and I have not bought ANYTHING from them for sure. I don´t know how they were added in automatic payments.

From what I could see during a quick research on the internet, there are several people with the same problem, do you know if PayPal will halp me to get my money back?

I am considering to remove all my bank information from PayPal.  

[kernowlass]

@shifornazari 

Digital river is an ecommerce payment company. They don't fraudulently take your money. They partner with companies like Samsung, Microsoft, razr, McAfee, avast, etc. If you buy from those websites, your charge may show up as from digital river. They also handle subscriptions. A lot of times what happens is people accept a free trial for a product, like anti virus, and forget to cancel and it auto renews. Be careful what you are accepting.

[janlwood]

I cancelled a subscription for Avast last year through PayPal but have received advice that Digital River have charged my account on 1 April 2023 without my authorisation

[sharpiemarker]

@janlwood 

Check your automatic payment settings to cancel the automatic payment:

What is an automatic payment and how do I update or cancel one?

Also remove any permissions given:

How do I manage my personal data and privacy settings on my PayPal account?

Contact Digital River and request refund:

Solution Center - Solution Center - Digital River

[Stekillen1]

I have also had money taken out of my account describing it as pre-approved payment. I was declined a refund because “no evidence was found that the item was misrepresented. Yet I don’t know what the service is or how to cancel any further payments. It’s an absolute disgrace how this goes on especially in times of a financial crisis.

[kernowlass]

@Stekillen1 

Digital river is an ecommerce payment company. They don't fraudulently take your money. They partner with companies like Samsung, Microsoft, razr, McAfee, avast, etc. If you buy from those websites, your charge may show up as from digital river. They also handle subscriptions.

A lot of times what happens is people accept a free trial for a product and forget to cancel. As a buyer you must agree to a billing agreement/subscription before a merchant can take a payment from your PayPal account.
If you don't notice during checkout OR don't cancel then it auto renews. Be careful what you are accepting.

Check if you had a subscription set up and cancel it?
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[Stekillen1]

Reposting the same post over and over again doesn’t help in regards to customer support. I’ve already mentioned that I no longer have access to what was subscribed to or pre approved. So my question again is how can PayPal or digital river island help in cancelling any further payments or achieving refunds?

[kernowlass]

@Stekillen1 

Try reading all of my above post where I have already given you that information so maybe stop posting the same question over and over again???

 Then you could try being polite to folks that give up their time to try and help you.

[Stekillen1]

Yet again I find myself repeating the same comment “I don’t have access to what’s been subscribed to”. So for one last attempt how can PayPal or digital river help resolve recurring payments in this situation? Or do I need to take soliciting ways of suing all companies involved.

[kernowlass]

@Stekillen1 

Really don't want to waste anymore time on you, bye then.