account permanently restricted ?

[yasser136]

Hello everyone,

I have been a PayPal member for nearly 10 years with a spotless transaction history. Recently, my account was permanently restricted without any clear explanation, severely impacting my business operations.

I rely on PayPal for critical payments such as web hosting and various professional services, and this restriction has placed me in a very difficult financial position. Despite providing all the requested information, I have not received a satisfactory response.

I am seeking assistance from the community and moderators to understand the exact reasons for this decision and find a resolution. If anyone can direct me to the most competent person to resolve this issue or provide a phone number to call, it would be greatly appreciated. Thank you in advance for your support.

Sincerely,  

[kernowlass]

@yasser136 

Most common reasons (by no means all of them) for an account limitation are:-

1. You have a previously limited account (temporary or permanent) and you have tried to open a new account and not resolved the issues with the other account first.
2. Using a VPN.
3. Not living in the country where you opened your Paypal account.
4. Being under 18 / minor account.
5. Having 2 Paypal accounts or more of the same account type.
6. Not having your legal name on your Paypal account.
7. Selling items (often virtual or digital) that Paypal consider a high risk of disputes/chargebacks.
8. Using the friends/family option for sales transactions to try and evade Paypal fees and risk of disputes.
9. Too many disputes/claims.
10. Violating their acceptable use policy.

Normally you can't appeal a permanent limitation however if its none of the above reasons then you could try and contact customer services to appeal?

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--help378

[yasser136]

Thank you for your detailed response. However, in my case, I received the following message: "Specifically, the sale of items that infringe copyright, trademark, rights of publicity and privacy, or any other proprietary rights under the laws of any jurisdiction."

I have already submitted an appeal, but unfortunately, I’ve only been able to communicate with a bot, and I haven’t been able to speak with a real person. This is a serious issue for me because I have several invoices to pay, and the limitation on foreign payments in my country is making things even more complicated.

I’ve sent multiple messages, but I always receive the same automated response. Do you know of any effective way to contact PayPal by email or phone to submit my appeal directly?

Thank you again for your help and advice!