Can't receive Patreon payout

[Svitaster]

Can't get my money from patreon, keep getting a "Your payout was returned by Paypal and is now available again in your Patreon account. Please resolve the issue in your Paypal account and then retry the payout in Patreon."

I am Ukrainian, but moved to Germany and registered Paypal there. Confirmed German Bank account.

What is the trouble and how can i fix it to receive payments?

[sharpiemarker · Accepted solution]

@Svitaster 

Have to contact customer services to figure out exactly what the issue is. Since Ukraine PayPal accounts themselves do not have ability to receive goods and services payments, maybe PayPal also block this ability on non-Ukraine accounts for Ukrainian users. It shouldn’t be the case as there’s no mention of that anywhere but you never know. Or maybe you just need to verify your account and identity.

For assistance:

Visit https://www.paypal.com/de/smarthelp/contact-us      

Scroll down to click “Message Us” or “Call Us” option on the bottom.

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter