Can you remove an inactive 'preapproved payment' ?

fredwilson
Contributor
Contributor

I once unintentionally initiated a subscription payment from a website. I immediately contacted them, and they cancelled it and refunded the payment, but it still shows up years later in the 'preapproved payments' list as inactive. Is there any way to remove this from the list ? Due to the nature of the site in question it could bring me a lot of grief if my wife, who occasionally uses my PayPal account if she's on my laptop, sees it. I'm not worried about the payment & refund since that's so far back in history, but it's front & center in the subscription list.

 

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16 REPLIES 16

Leoken154
New Community Member
Not so I see stuff from 10 years ago.
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GreenFrog
Contributor
Contributor

I too am seeing records older than 7 years. (account created 2002).

Paypal should enable removal of these records or at least auto-remove them after 7 years.

We should be able to request their removal and Paypal should do so without question.

Seems PayPal's developers are focused more on making the site tablet frendly, rather than keeping the main engine up to date.

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ChrisHerrington
Contributor
Contributor

I have some inactive payments from EARLY 2007 still showing as cancelled or inactive.  That's way more than 7 years folks. I want these entries GONE and nobody has been able to answer how to delete these!!! This is the same crap that we had to deal with with previous addresses. Paypal has kept addresses going back more than 10 years, I had to call support to get these deleted. Why do Paypal customers have no control over their data?

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sammysp
Contributor
Contributor

I have 71 inactive pre-approved payments. 

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kliker
New Community Member

So is it than a legal issue or just "laziness" issue? Is there any official statement?

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ge3g32
Member
Member

I have the same issue. Unable to delete ancient inactive auto payments. This drives me crazy! It is 2021 and PayPal still has not responded or done anything to address this concern by users. Shame!

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PT3905
Member
Member

A draconian, but effective solution is to delete the entire PayPal account (see "Settings > Account > Close you account") and then create a new one. It sucks but at least you know that all of this unwanted inactive autopayments are gone for good. Make sure that you download your transactions history and other data (see "Settings > Data & Privacy > Download your data") before you do it if you care about anything on the account.

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