Charged fee for requesting money although it's supposed to be free

[niwenwen]

I requested £10 from 'friends and family' from personal account to personal account to test, and when I received the money there was a fee of £0.79 leaving only £10. Although it says clearly here:

"No cost to request

No cost when requesting money from friends and family online with PayPal, making it easier than ever to get paid back. "

I also thought it quite strange to request £10 and not receive that amount...if there was a fee despite their claims to the contrary, surely it should be added on top when the money is sent to make sure I actually receive the amount I requested.

[niwenwen]

>ok after I enter the amount i get 2 options goods/services OR friends and family.

HOWEVER as you have now said the other person is not in the UK then in some countries they do not have the friends/family option so to have saved time always best to cite countries involved. Also do they have a business account? If yes then new rules state they can't accept friends/family payments.

As stated in the original message, it's a personal account to personal account transfer.

I wasn't aware there were any limitations for certain countries, is there any documentation on that?

So to be clear:

Send money > friends / family (or trusted person).

Is a payment to friends and family and incurs no fee, while:

"Request money Ask a friend to pay you back—the friendly way."

Is not to receive money from friends or family at all but rather is a goods/service payment.

And a personal paypal.me link which no doubt doesn't mention the word family or friends in it is in fact a friend/family payment with no fee. It's like something out of Alice Through the Looking Glass.

[niwenwen]

double post

[kernowlass]

@niwenwen 

I listed the goods/services options and the friends/family options clearly in my very first post.

Its not complicated at all if you look at the list.

And again as I said friends/family payments (if available to the country you are sending to) are free only if funded via a bank account or balance, if you use a c.c. you pay a fee.

As for countries that can't accept f/f payments there are loads as paypal is 'country specific' and the rules change per country, I do not have a list of those countries. However if you want to wade though each countries website and click at the top of each one you will see if the friends/family option is available for that country.

[niwenwen]

>I listed the goods/services options and the friends/family options clearly in my very first post.

From your first post:

Goods/Services Payments.

1. Invoice or Money Request.
2. Send money > Goods/Services.
3. Paypal.me link (if its a personal account then there should be the option to tick a box to make it a goods/services payment before you submit payment).

Literally nothing about this 'Request money from a friend' option: "Request money Ask a friend to pay you back—the friendly way."

>Its not complicated at all if you look at the list.

Nothing about money requests from friends ANYWHERE in your list.

>However if you want to wade though each countries website and click at the top of each one you will see if the friends/family option is available for that country.

Ok it's something else they keep well hidden.

[kernowlass]

@niwenwen 

That's because you can ''request money'' from a friend by using one of the above options in the family/friends list but you can't use a MONEY REQUEST as that is a goods/services payment. 

AGAIN >>>>>

Goods/Services Payments.

1. Invoice or Money Request.
2. Send money > Goods/Services.
3. Paypal.me link (if its a personal account then there should be the option to tick a box to make it a goods/services payment before you submit payment).

Friends/Family Payments.

1. Send money > friends / family (or trusted person).
2. Paypal.me link from a personal account where you don't select the option to make it a goods/services payment.

[niwenwen]

>That's because you can ''request money'' from a friend by using one of the above options in the family/friends list

???

For literally the BILLIONTH time, I used this option:

"REQUEST money Ask a FRIEND to pay you back—the FRIENDLY way."

I'm gonna repeat it because I really don't think you got it:

"REQUEST money Ask a FRIEND to pay you back—the FRIENDLY way."

[kernowlass]

@niwenwen 

I have spelt it out for you.

You cannot USE A MONEY REQUEST it is NOT a friends/family option.

For the final time YOU CAN ONLY REQUEST FUNDS VIA A PAYPAL.ME LINK FOR A F/F PAYMENT AND NOT A MONEY REQUEST.

Those are the FACTS, if you don't like them then you are just going to live with it aren't you.

I have clearly stated the friends/family options and am not going to waste anymore of my time on you.

Most folks understand it on the first post, I give up with you.

[niwenwen · Accepted solution]

>I have clearly stated the friends/family options and am not going to waste anymore of my time on you.

Clearly stated? My god. I think what you're struggling greatly to say is this:

"The request money option clearly states it's to pay a friend back but it's actually nothing to do with that at all, it's actually a business related goods and service money request. I realise how confusing that looks the way it is and I've no idea why they present it like that, but that's just the way it is."

[kernowlass]

@niwenwen 

🤔  🙄