DISSAPAIRING TRANSACTION

TYTAY1902
Contributor
Contributor

MONEY TAKEN FROM BANK ACCOUNT USING PAYPAL NOW TRANSACTION HAS DISSAPEARED FROM PAYPAL BUT I HAVE THE BANK STAEMENT AND REF NUMBER WHO HOW CAN I GET THROUGH TO SOMEONE AT PAYPAL AS THEY ARE SAYING NO SUCH TRANSACTION HAS OCCURED

 

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3 REPLIES 3

prathik5059
PayPal Employee
PayPal Employee

Hello, @TYTAY1902 

 

Thank you for your post and welcome to our Community Help Forum!

I am sorry to hear that the transaction is not reflecting in your PayPal account, but the amount charged is reflecting in the bank. I would request you to try using different browser or try clearing the cache or cookies before logging into the account. The transaction information can be found in the original email receipt received when you made your purchase, and in the transaction details of your payment, located in your account Activity. To find the transaction details: 1. Go to the PayPal website and log in to your account. 2. Click Activity at the top of the page. 3. Click on the transaction in question. I hope this information helps you. If still, you're not able to find the transaction please contact the bank and ask them file a dispute from their end. 

I hope this helps!

Prathik5059

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TYTAY1902
Contributor
Contributor

I have tried the transaction was pending for 3 days I tried to stop it as i had not asked for it. When i queried them direct the transaction vanished all though still on my bank statement as a paypal transaction. It has gone so has my money noone sems to care or have a solution.Is it because im an individual and they are a big firm?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@TYTAY1902 

 

If the transaction was cancelled then paypal never received the funds.

If they are pending in your bank account they should drop off in a few days back to that bank account.

If not talk to your bank.


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