How do I change my primary phone number if it requires my old number to confirm?

caffrin
Contributor
Contributor

I am unable to withdraw funds in my PayPal since it requires a text or call to my old number which no longer even exists. I cannot change my number since that also requires a text or call to my old number. I can't confirm my identity in any other way it seems. I need help please.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@caffrin 



If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


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Kudos / Solution appreciated.
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