Money being sent to correct phone number but never received

Cnew13
Contributor
Contributor
Hi so a family member sent me money using my phone number. The number has been confirmed correct and they read off an email they say the number pulled up. The thing it is is an email of mine but not the one I use for Paypal. The email I do use has the same phone number connected to it, but still no money. When you type my number in my name comes up at the recipient but it never gets to my account. What is going on??
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Cnew13 

 

If you own the other email then 'add' it to your paypal account and confirm it, then the funds should show.

You can have up to 8 email addresses on the one paypal account and receive payments using any of them.


Advice is voluntary.
Kudos / Solution appreciated.
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Cnew13
Contributor
Contributor
Yea I tried this yesterday and it didn't work. I ended up calling customer service and even the representative was confused as to where the money went. We ended up having to reverse the transaction.
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