Temporary debit card authorization holds

Midwestern-Merc
New Community Member

please help, I am out thousands of dollars, you guys are putting temporary authorization holds on, which is fine, but when the transaction is completed, you're not returning them, in some cases you even charging the temporary authorization hold two or three times and not returning it, my account is being sucked dry even though my sales are going crazy, please help there's nobody to talk to please help I need this resolved before I go out of business.

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3 REPLIES 3

Maylnn
Contributor
Contributor

I have the same problem. 

I made a purchase on Amazon and paid with Paypal Debit card on May 22.  Amazon immediately placed an authorization hold, then  a string of Authorization holds followed. b/c Amazon split my order  & shipped in 3 lots, Each time it shipped an item,  it placed a new Authorization holds for the full amount of the order not the amount of that item. so, all the funds are all tied up. The transaction was completed on May 28th, but PayPal refuses to release the fund that has been holding since May 22. today is June 5th. how does it make sense?

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Eelis
New Community Member

I have a similar problem. I paid for a hotel, the money went through to the hotel, but I still have a hold on my card for the same amount.

@PayPal_Jo@PayPal_Yi@PayPal_Jae @PayPal_EJ @PayPal_BJ Please advise on how to get the hold released!

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PayPal_JonK
Moderator
Moderator

Hello @Eelis

 

Welcome to the PayPal Community! I'm sorry to hear a recent transaction hasn't gone quite as you expected. I pulled a Help Center article you may find useful in this situation: How do I cancel a PayPal order or authorization?

 

I hope that helps,

 

 - Jon K


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