I made a top-up to my PayPal account using Wise.com, however the money never arrived to my account. I contacted PayPal support, and was told that this was because the money was coming from an account that wasn't in my name, but rest assure, the money was being returned. Several months on, the money was never credited to my bank account. I have asked for a proof of transaction, however this isn't forthcoming. I have contacted PayPal support again, who have said they can send a request to my bank to send the money back, however I start to have the impression I'm going in circles. If PayPal returned these funds to my account, why can't they share proof of the transaction? If they didn't, surely they can credit the funds to my account. How can I retrieve these funds? Thanks for your help!
