Utility company is available on Paypal Billpay but I cannot add my account
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Hey everyone,
I receive my electric and gas from the company 'National Grid'. I see 'National Grid' listed on Billpay. When I enter the Account number and Zip code that is on my statement I receive an error: "The number you entered doesn't match our records. Check your statement for this info." I've tried adding/removing the dash, adding leading zero's, adding trailing zeros, and so on. I even have a 2nd account number for a different property and that account number/zip code throws the same error.
Who can I escalate this issue to investigate? I sent Paypal support a chat message but they closed it once they realized I was not having an issue with an existing transaction. There does not seem to be any customer support for this type of issue.
Any help is appreciated. Thanks in Advance!
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I had this same issue with PSE&G and was able to fix it. The issue was I was providing the zip code for my property. The box, however, says "biller's zip code", not the zip code associated to your account. Just google the zip code for the company and state you want add. For me, I googled "pse&g NJ zipcode" and entered the zip code that first came up, and was able to add my bill successfully.
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