Withdrawal fail: 'there is a problem with your account'

[BelgianUser]

I have received money a couple of days ago. I want to withdraw it to my bank account like I have done many times. But as soon as I click 'withdraw to my bank' I get a triangle with an exclamation mark and an error message that just says 'there is a problem with your account'. And that's it. No information.

I called PP on the phone, and a PP rep told me that everything in my account is fine, but there was currently a general problem with withdrawing money to bank accounts in my area (Belgium). He told me to keep trying and he couldn't predict how long this would take to resolve.

So my question is: why does paypal not give a visual indication what is going on and how long this may take? Getting nothing more than 'there is a problem with your account' is very frustrating. Especially because it makes people fear there is something wrong with their account instead of something being wrong with some of the PP infrastructure. What makes it even more frustrating is it is very hard to actually ask someone a question instead of being sent to pretty generic and useless 'self-help' information

Can anyone from PP shed some light on the current withdrawal issues that may be going on in Belgium?

[sharpiemarker]

@BelgianUser 

You’re already told what the problem is…they’re having technical issues and to keep trying to withdraw until it goes through but don’t over do it. Try once every few days. It’ll eventually fix itself. Did you try using the app to withdraw? Or try a different browser?

[BelgianUser]

I managed to contact someone via the message center, and they confirmed in writing that it is a general problem.

The representative admitted that the error message was a bad one which is likely caused by the fact that whatever goes wrong with a transaction, PP assumes it's your account that is the problem and not the infrastructure so they don't bother with specific error messages.

[PayPal_RebeccaN]

Hello @BelgianUser & @fefecool, 

I would first of all like to welcome you both to the PayPal Community Forum! 

I appreciate experiencing issues with a withdrawal can be concerning. 

I would ask that you please ensure you do not have any outstanding account limitations. You can view any limitations on your Resolution Center when you select 'Go To Account Limitations'. 

Please ensure that the bank or card you are trying to withdraw to is confirmed. 

I would advise attempting to withdraw to an alternative bank or card to identify if there is an issue with your bank/card. 

This could also be a security block. I would suggest waiting for 72 hours before trying to add your bank again. After 72 hours, please try and add your bank via the PayPal website rather than the app. Please also avoid using any VPNs. 

If this does not work, I would suggest reaching out to our customer service team directly. 

To contact our Customer Service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. 

You can also contact us via Facebook PM or Twitter DM's. 

For Facebook: https://www.facebook.com/PayPal

For Twitter: @AskPayPal

I hope this helps, have a nice day! 

Rebecca

[BelgianUser]

Hello @PayPal_RebeccaN 

When I go to the resolution center I get to this page Resolution Center (paypal.com) , there is nothing there. 0 cases, 0 open cases, and I see no option "go to limitations". There is also no security issue.

My bank account is not approved for 'direct debit' but that hasn't been a problem for 10 years, and the PP representative said it was not a problem. The technical issue with withdrawing to Belgian banks is still ongoing, and the people from the help center don't know how long it will take to resolve or why it is not working. Frankly, that worries me because after 7 days, it should be clear what the technical issue is and what needs to be done to resolve it.

You work for PP. Do you not get told if there are structural problems?

[fefecool]

I contacted the support, I have no limits in my account, my card is confirmed, and there have been no problems for two years. I do not know the cause of the problem, and I have not received a convincing response so far

[BelgianUser]

@PayPal_RebeccaN so this is still not resolved, and we are now 1 week further.

PP still hasn't given me a timeline and there is still no communication. They only said their technical issue is still enduring and they don't know how much longer it will take. This is starting to impact my finances. DO SOMETHING!

[Dearmartina]

I have absolutely same problem and I contacted support already 3 times- it all looks very suspicious as they copy paste the answer. I said that I want clear information about when I can finally withdraw and use the money that belong to me- they rephrased the legend they keep on saying. It looks like a scam and I would not be surprised, if this is just the beginning of an epic fail of PayPal like cryptocurrencies etc. in such case it’s better to try to buy something for those money that they technically blocked, may be they blocked it also from spending… I’m wondering when people would realise that their money are not their money when they are in such systems or banks… 10 days of fairy tails, fantastic sharlatan!

[BelgianUser]

@Dearmartina are you from belgium too?

[Dearmartina]

Yes I'm registered in Belgium, what I understood it was a problem with Belgian accounts. Today in the morning I've downloaded the app (I was initially against this - so I had same message in the browser million times and same respond from the employees (or may be bot) and managed to sent the money to the bank account. I've deleted the app after that. I see this all as the persuasion to use the app instead of the browser, they are pushing people to what they want you to do in this way, it is happening everywhere now unfortunately - biometry etc. The more we would write about it, the more people would finally wake up.