Yodlee broke my Paypal account.

Satamoru
New Community Member

When trying to send a payment(through Paypal, on the Paypal website) I was taken to a page asking me to log into my bank account through something called Yodlee. I attempted to leave the page, but it just brought me back every time I tried to send the payment. I googled it, and discovered it seems to be a third-party site Paypal uses to verify accounts. So I went ahead and logged in as it requested; however, when I tried to enter the verification code it sent me, the site crashed. Now whenever I attempt to send payments, I simply get a message saying 'y is undefined' and no payment goes through.

 

I cannot stress enough that this was on the Paypal Website. This was not some phishing website. No, I can't just use a different site, because I'm Canadian and Paypal is the only cash transferring site we have up here. Does anyone have any idea what I can do about this?

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1 REPLY 1

PayPal_RebeccaN
Moderator
Moderator

Hi there @Satamoru

 

First of all welcome to the PayPal Community Forum! 

 

I am sorry to hear this is happening. It could be an issue with your browser. I would advise clearing your cache and cookies and/or trying an alternative web browser. Please also avoid using any VPNs. 

 

If this does not help and you would like to reach out to our customer service team directly, to contact our customer service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. 

You can also contact us via Facebook PM's or Twitter DM's. 
For Facebook: https://www.facebook.com/PayPal
For Twitter: @AskPayPal

I hope this helps, have a nice day! 

Rebecca 
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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