error withdrawing from paypal to fnb

AnonLeeks
Contributor
Contributor

Hello everyone. 

I am receiving error messages when I'm trying to withdraw money from my PayPal to my FNB account and either parties do not seem to know what is going on.

Note that I have successfully withdrawn multiple times so this is a new issue.

Please refer to the image for the error message as well. 

 

Hope I can get some help...it will be much appreciatedUntitled picture.png

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1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @AnonLeeks

Welcome to the PayPal Community! 

I'm sorry to hear you're having trouble withdrawing to FNB, and I understand you have successfully withdrawn before. Is there any chance you've changed any of your contact details? To ensure your FNB account is linked properly, your contact details, such as your email, phone number, and name, must match on both accounts. If any of these have been updated, that could be causing the error. If they have, you can click on the hyperlinks I've included to update them on PayPal so they match both accounts. If that doesn't work, you might need to remove the connection to FNB and re-establish it. You can learn more on our Help Center here: How do I withdraw money to my bank account? As a few general troubleshooting steps, I recommend ensuring you're logging in from one consistent device with your location services turned on and clearing the cache and cookies on your preferred browser. 

I hope you have already been able to withdraw by now, but if not, hopefully, these steps help! 

- Meghan
 


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