@Jewellerygirl
If it’s a Pending authorization or order, ask merchant to void authorization or cancel order. If for some reason the merchant can’t void the order or authorization, the authorization will eventually expire and drop off as if it didn’t happen after 30 days. If it’s still pending after 30 days contact your bank or card company or PayPal to void it for you.
You can cancel a Pending and Unclaimed payment if it has a Cancel link. If not, the money will be returned unclaimed after 30 days.
If the payment is Completed and it’s a personal payment, message the recipient in the transaction details to request a refund.
If the payment is Completed and it’s a goods and services payment, reach out to seller with contact info in the transaction details to request a refund. If they do not respond or issue a refund, you may open a dispute in the resolution center.
Kudos & Solved are greatly appreciated. 🙂
