my depop payments are on hold even though my packages delivered on time

[Derricksrun]

i recently have used the app depop and decided to get payed through Paypal. i have shipped off two orders and both orders have been delivered but my payments are on hold? I have tried to use the resolution center but every time i try it says "We're sorry, it looks like something went wrong on our end.Please try reporting the transaction again." so i dont know what to do

[kernowlass]

@Derricksrun 

https://www.paypal.com/us/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297

[nicolewhelchel]

The same thing is happening to me - I'm following to also get an answer!

[PayPal_RebeccaN]

Hey @Derricksrun & @nicolewhelchel, 

Thank you both for your posts. 

If there aren’t any issues with your transaction or account, the payment will typically be available to you within 21 days after receipt. 

To get your payments released sooner, use trackable delivery with any of our approved delivery companies and enter the tracking details on your Activities page. We’ll usually release your payment 1 day after delivery is confirmed. If the held payment is for a service or intangible item (e.g. piano lessons, e-book), update the order status on your Activity page and you'll get your money 7 days after verification. 

If your buyer confirms they've received the item, your payment will be released immediately. Steps on how your buyer can confirm receipt can be found here: How do I confirm receipt of an item? Please ask your buyer to try this using the PayPal Website rather than the App. However, this option is not guaranteed to always be available. 

For more information on payment holds, please see: How can I release my payment(s) on hold?

I hope this helps, have a nice day! 

Rebecca 

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