Automatic Payment List missing from both website and iphone app

deb719
Contributor
Contributor

Since this afternoon my list of Automatic payments is missing from both the website and my iphone app.  I called customer service and the representative said she could see my list and had no idea why I could not.  She said she would "ask someone else".  I then tried online chat. He suggested I clear cache, reopen app and try a different browser.  I did all of that and still could not see the list.  That representative also said that he could see my list and thought it was a "technical glitch".  He then said to wait 24 hours and let them know if it came back.  Has this happened to anyone else?  I can't imagine it is going to magically come back and I have many automatic payments set up.  I appreciate any help anyone can give me.  Thak you.

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21 REPLIES 21
Solved

deb719
Contributor
Contributor
As of about 5 PM EST the lists are back on both mobile app and website. Glad tech team was able to fix this serious glitch
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owl51
New Community Member

I have one account that is auto pay. those payments do not show up on Activity for the year 2023. It shows up for 2022 and 2024. Don't understand...

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