Can't get my money out

pceccon
Contributor
Contributor

I have funds in PayPal, and I can't get them. I lived in the USA 7 years ago, and I'm getting a message saying I'm going to lose this money. So I'm trying to transfer it to my Wise account. However, at some point, it wants to confirm it's me sending a message, but the phone is old. I live in Australia now, and apparently, I can only update with another USA phone. So I don't see a solution or can contact customer services. It seems I'm losing my money. That's why I use Wise and not PayPal anymore. It's too hard to solve issues with PayPal. Any help would be appreciated. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@pceccon 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

You can however in most countries add a U.S bank account (not card) to your paypal account. This is because paypal is a U.S company and allows that option for U.S Paypal account holders working in other countries.


HOWEVER Paypal does not support Wise / Payoneer (or any other virtual banks).
Whilst you can sometimes add an account it wouldn't work properly and Paypal advise you against trying.
If you do succeed then Paypal wouldn't be responsible for any missing funds to or from that virtual / digital bank account.

 


Advice is voluntary.
Kudos / Solution appreciated.
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