Don't get the option to get a refund

[CMcH21]

I sent some goods back which they received 5 weeks ago and am still waiting on a refund. The company are not responding to any form of communication. I don't seem to have the option to request a refund through PayPal. Am I covered through them? And how do I do it? Thanks in advance

[PayPal_Chinmaye]

Hello @CMcH21 

Thanks for visiting PayPal's Community Forum.
 

I understand that you are unable to request refund through PayPal. Please read this article to know how this can be done. You can reach out to the Support Team during business hours by clicking the contact us option at the bottom of PayPal page for any additional help. If your unable to login or are not in access of your PayPal account, you can connect with us via phone call as "as a Guest" (this does not require you to sign in to your PayPal account).
 

Hope this helps you!
 

Warm Regards,
Chinmayee

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