I am unable to cancel a pending transaction which is 3 months old.

[sherijmsp]

I have a pending transaction which is 3 months old.  I am unable to cancel it.  I am being routed to PayPal Assistant, but it just spins and never responds when I select the transaction.  I have tried Resolution Center and have followed all the prompts but never able to move on.  

[firestorm31 · Accepted solution]

I'm getting the similar issues with pending transaction.

I have 3 pending requests  for the month of February that I can't cancel.

I get a message that there is a problem, page won't load, a window pops up and says to try again by reloading. it then takes me back to the home page.

its also the same for the resolution page, I select one of the pending transactions, it then tells me that there is a problem,  page won't load, a window pops up and says to try again to reload and takes me to another page.

[firestorm31]

why is this a solution?  i'm just reporting a similar event the OP had with.

[PayPal_Bindu]

 Hello @sherijmsp and @firestorm31 

Thanks for posting your question in the PayPal Help Community!

I am sorry to know that you've run into some issue with cancelling the pending payments and reaching the team. I suggest you to try some troubleshooting like clearing your cookies, history, cache, etc. from your browser or try using a different browser/device. If the issue persists, you can try to contact the team through the available contact options during business hours to look into this further. You can find the contact options here : How do I contact PayPal customer service?

Hope this information helps,

Bindu