I keep getting an error message Sorry, we couldn’t confirm it’s you
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I keep getting an error message "Sorry, we couldn’t confirm it’s you" despite just trying tse,d money to the same people i have been sending them money for a whiiiile , my phone number and ID and adresse and everything else are good and condirmed i just get this porblem this morning , tried contacting support and its always "there are no agent"
- Labels:
-
Add or withdraw money
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Nope , didn't do anything different , just logged in like normal and tried to send money to a friend (we have been doing transactions for a while) and just like that i've got this problem
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi everyone! Thank you for visiting PayPal's Community Forum. Thank you @kernowlass for your help on this post, we appreciate all your time and experience.
@indiatrauma, I'm sorry to hear you've been receiving an error when trying to send a payment through PayPal. Have you tried clearing your browser's cache and cookies? If that doesn't work, please reach out to our Customer Support teams for assistance.
Best wishes!
- Jon K
If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.