I need to refund, but cannot find the transaction

[AKeZZZ]

I need to get a refund, but I cannot find that certain transaction in my activity. So, how can I get my refund?

When I asked my seller, they said that I can confirm the cancellation immediately from my PayPal account. But, I cannot find that transaction.

thank you,

[shan06]

Hi @AKeZZZ 

Thanks for your post and welcome to PayPal community!

I'm sorry to hear that you're having trouble finding the transaction in your activity. If you see a PayPal transaction on your credit or debit card statement, but can’t find the transaction in your PayPal account, it’s likely that your payment was completed through our guest checkout. You can refer to this article to find more information. If you are unable to find the transaction, please try contacting our support team to assist you further.

I hope this information was helpful!
Shantha