I want to ask about return way

[ishowronaldo]

Hi
I am a buyer and because of product's condition seller accepted full refund via facebook messenger (not on paypal)

Seller said will refund money after receiving product
How can I do?

Just 'send and wait' or 'case open and send'?

If I just send product and seller don't refund money, can I case open at that time?

Thank you

[PayPal_Ajay1]

Hello @ishowronaldo  ,
Welcome and thank your for posting your concern.
We are sorry to hear about the issue with your order and we understand how frustrating this must be for you. Often, contacting the seller directly is the quickest way to resolve the problem. However, if you are unable to reach a solution and having doubts regarding the order and seller activity, you have the option to escalate the matter to a claim. For further assistance, I recommend reviewing the relevant help center article such as How do I open a dispute with a seller? , & How do I escalate a PayPal dispute to a claim? for more detailed information.

You can also reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page.

Hope this information is helpful for your!

Warm Regards,
Ajay
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