If I have a case open against a company, can they send a refund

[PaulLGF]

Hi All,

I have a case open with a company. The part sent dose not look like the part I paid for. So I have opened a case against the company through PayPal, as the company has not answered any of my emails and puts the phone down on me when I try to talk to them on the phone.

So my question is:  They are saying they have tried to refund me, but because I have a case open against them it will not go through.  Is this true or are they lying to me.  As I thought PayPal would let me know that they have tried to make a refund.

Any help on this subject will greatly be appreciated  

[kernowlass]

@PaulLGF 

The whole point of a dispute/claim is that it is resolved IF the seller issues a refund.

So do not close any dispute/claim until resolved.