PayPal Charging Me Twice (PayPal To Card 1% Transfer Fee)

[theblackbeltguy]

Hello.

Every time I transfer money from PayPal to my Visa Debit card, I get charged a 1% transfer fee, but twice. 

The first charge is on the PayPal page itself. When transferring the funds, the total amount is reduced by 1% and then transferred to my card (screenshot 1).

Then, when the total amount (reduced by 1% due to the fee) is transferred to my card, it gets charged again by 1% directly from my bank account (screenshot 2). 

So the total looks kind of like this when transferring the funds from PayPal to my card (example): Total amount to be transferred from PayPal: 100 EUR - 1% (fee) = 99 EUR -> These get transferred to my card,
Then, when the money arrives, another 1% is taken from the total (99 EUR - 1% = 0.99 EUR)

This can't be a fee charged by the bank, as it clearly states PAYPAL on the details of the transaction, as seen in screenshot 2. I also contacted the bank, and they told me this extra charge was not on their behalf.

I also checked if maybe the total amount (without any reduction) was being transferred first, and then a 1% fee (from that total) was charged by PayPal, but that wasn't the case either. As clearly seen in the screenshots, the actual balance has increased by 596.97 euros (the amount after a fee is already deducted), and then 1% of that 596.97 euros is charged again.

What could be the deal? Is PayPal charging me a 1% fee twice? 

[Grimreepr]

From the looks, you are indeed getting charged 1% twice.  I would contact PayPal support, show them your documentation and ask for an explanation. 

At first I thought the charge shown on the bank account end may be part of the original Invoice.  Kind of showing that there was 2 deductions on that one transaction.  But that is NOT the case as the second 1% is calculated on the amount after the first 1% has already been deleted.  

This is most certainly something that requires clarification.  There may be 2 1% charges, one may be a transfer fee, one may be a conversion fee.  Only PayPal support can give you a clear definition as to what is going on.

[theblackbeltguy]

I'm having trouble escalating the issue further.

PayPal customer service through Twitter has been completely unhelpful.

[Grimreepr]

isit your resolution center on PayPal.com and escalate it there.

[theblackbeltguy]

My claims were denied three times in the resolution center, with no explanation.

I'd ideally want PayPal to give me a report of the fees they've been getting from my account, but I don't know where to ask for that

[PayPal_JonK]

Hi everyone! Thanks for visiting PayPal's Community Forum. I'm sorry to hear there's some confusion surrounding a transfer fee to your card. Thank you @Grimreepr for your help so far. We appreciate your time and input!

@theblackbeltguy, welcome! I can understand how this must be a bit frustrating. Thank you for providing those screenshots of the fees being charged. The first screenshot looks like a normal transfer fee charged by PayPal. However the second 1% being charged looks like it is initiated by your debit card. I would recommend reaching out to your bank to see if they can provide further details on that charge. 

Apologies for any inconvenience this has presented, 

 - Jon K