Refund to chime bank account

[Turtle4toes]

I have never used PayPal before. My friend owes me money and asked to send it through PayPal so I said yes, I made an account a few months ago and figured I should start using it. I login to my account and see that I received the money but it said I couldn’t access it. I follow the prompts, upload my drivers license and then it asks me like 3 times what the transaction was for. Each time I said it was personal my friend was just sending me money. Then it said something that made me think I had made a mistake and opened a business account rather than a personal account. I have since learned that wasn’t the case but whatever it was that made me feel that way also made me decide to refund the money and get it from him later. Now, it has been 5 weeks and he still has not received the money. He uses chime bank and we don’t know what to do. I messaged PayPal, they said I’ve done everything on my end. He messaged them and they said it should take up to 30 days. We are well past that now. This previous Sunday he requested a phone call from PayPal. They said within 72 hours and now it’s been almost 120 hours with no phone call. I have found online that Chime may not be supported with PayPal. So is there any way he could call the bank or call PayPal and have them reverse the refund? Or maybe get it going to another bank account? We cannot find any solutions for this so any help would be greatly appreciated.

[PayPal_Meghan]

Hello @Turtle4toes, 

Welcome to the PayPal and the PayPal Community Forum! 

I'm sorry to hear about the difficulty you've encountered with your first transaction. From what you've mentioned, it sounds like your account was limited, which is why you were asked to supply documents. Limitations can be placed on any PayPal account; they're typically used to gather details and ensure the security of all customers. If you still need to supply any documents, I recommend referring to this Help Center article. It's written for business accounts, but the details apply to everyone. 

Regarding the refund, refunds are always automatically returned to the original payment method. If he was able to send money using that bank, then he should be able to receive a refund. The refund timeframes you were provided are accurate, and you can learn more about them on the Help Center here. However, now that those timeframes have passed, please have your friend reach back out to PayPal Customer Support and request a trace on the refund. (It will have to be initiated through his account, not yours.) A trace doesn't guarantee the money will be returned to PayPal; they are designed to locate where the money is currently. Sometimes the money is returned to the PayPal account as a result, but typically, a trace number is emailed to the refund recipient (your friend) so that the bank can reallocate the money properly to their bank account. 

We have a few different options for contacting Customer Support. He can reach Customer Support through the website by selecting 'Contact' at the bottom of the page. Additionally, Customer Support can also be found by sending a private message through Instagram, Facebook, and Twitter (X). 

I hope this information helps both of your situations! 

- Meghan