Today, my friend transferred some money into my PayPal account, as he has done several times before. I then initiated a transfer from my PayPal Balance to my bank, which is also something I have done several times before, and each time the transfer has been instant and without problem.
THIS TIME however, as soon as I initiated the transfer, I was told something went wrong. I tried a few more times and received the same error. I was using the PayPal app on my phone, so I tried the PayPal website on my PC instead. Same problem. I kept getting emails from PayPal saying that my BANK refused the transfer, even though there is nothing wrong with my bank account associated with PayPal.
On top of that, not only did I purchase an item on eBay using PayPal, I also used my bank account to pay off a Pay in 3 payment. No errors about my bank.
The emails state these points as potential reasons:
- The bank account number does not exist or is invalid.
- The bank branch listed in your PayPal account does not exist.
- The bank does not accept electronic withdrawals.
- Another reason not specified by your bank.
Every single one of these is a lie. PayPal shows no problems with my bank account, as it still says Confirmed. The bottom of the email says "Please note, for security reasons, your bank account has been disabled for use on PayPal."
I did this both via their digital assistant AND via the phone. I requested a call back at about 1pm and didn't get a call back until after 7pm... only to be told their offices are CLOSED! Rather convenient don't you think? I messaged the digital assistant about 2pm and so far, I haven't heard back (possibly due to them being closed)... so, that's helpful.
I haven't had this problem before, there's no reason to them to disable my bank account, if they did it was under false pretences AND they didn't notify me about it at any point. I find this very disappointing on PayPal's part.
Does anyone know what might have caused this to happen? I can still buy things via PayPal using my bank, so it can't be "disabled" like PayPal say. Other than getting on my knees and praying they get in contact via messaging, is there anything I can do to sort this out? Further more... to anyone reading this, is this the sort of nonsense that makes you ant t forget PayPal even exists?
Thanks!
