Wanted to buy e-coins

Foran1
New Community Member
Wanted to buy e-coins but if i log in with my paypal account it just says we cant use this account right now tried it multiple times on phone and pc even needed to reconnect the account some times one time it said we cant use this bank Please need help
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1 REPLY 1

PayPal_Bindu
Moderator
Moderator

Hello @Foran1 

 

Welcome to the PayPal Help Community and thanks for your post!

 

Sorry to hear that you've run into some issues with making purchases using your PayPal account. I understand that would be upsetting you! Not to worry! Every time you try to initiate a transaction, it goes through a series of filters for possible risk. If the system deems any risk, the system may temporarily block the payment from going through or limit the payment options. Such situations can be resolved by trying again at a later date by clearing your cookies, history, cache, etc. from your browser or using a different browser/device. 

 

Also, please make sure that there is no pending issues in your account and you can review any pending actions/issues in the resolution center or notifications tab in your PayPal account. If your account is up to date and the issue persists after trying all the steps, please reach out to our team through the contact options listed in this article to get this checked further.

 

I hope this information helps you,

Bindu

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