We couldn’t complete your payment for you.

[MarkussK]

We couldn’t complete your payment for you. To get your payments working again, check your account or contact us!

Please can anyone help? I have been trying to msg paypal over 3h from now on! i tryed facebook and paypal support! My account is locked due inactivity, i have a payment to make today! Please paypal respond! i know its a weekend but please i have to make this payment today!

-Marcus

[kernowlass · Accepted solution]

@MarkussK 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Bi16]

Hi, did you solve the problem 7 days I can't solve it?

[PayPal_Meghan]

Hello @Bi16, 

Thanks for visiting the PayPal Community! Welcome! 

It sounds like you're having trouble making a payment, and I'm sorry to hear that. If you're encountering the same error message that @MarkussK mentioned, you might have an unresolved account issue. I recommend visiting your Resolution Center and Customer Identification Portal using the links I've included. If you're asked to supply documentation for a limitation or confirm your identity, our Help Center has great tips to walk you through the process. 

If you don't find any unresolved issues, you may be experiencing a payment decline, which you can find some common troubleshooting steps here. For any further assistance, don't hesitate to reach out to Customer Support. 

I hope you can make payments again soon! 

- Meghan