Why do I have to link a bank account that is already in my profile?

injured_cowboy
Contributor
Contributor

It's been at least a year since I've transferred money from my PayPal account to my bank account, but I have done it in the past.  When I go to do it now, it's asking me to link my bank account with my PayPal account.  It shows my bank account already in my wallet, so I'm curious as to why I have to submit my routing and account number again.  Can anyone explain this to me?  Thanks!

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@injured_cowboy 

 

Have you ever had a failed bank transfer or negative balance on your paypal account?

If so then sometimes paypal will block the link and force you to use a card instead (safer for them than echeques).

So if the link between paypal and your bank has been removed due to that reason they may want you to re-add it (if you can).

If that is not the case then your best bet is to ask customer services.


Advice is voluntary.
Kudos / Solution appreciated.
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injured_cowboy
Contributor
Contributor

No, I've never had a failed bank transfer nor had a negative balance in my PayPal account.  I do have a message out to customer service though.  Thanks for replying.

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