Why is the sum of listed net donations larger than the paypal balance?

TFW-manager
Contributor
Contributor

We are a small nonprofit organization which accepts donations via Paypal.  In preparing to transfer our current total donations (minus Paypal's percentage) to our bank account, we discovered that the Paypal balance ($1319.43) is less than the sum of individual net donations by $175.64.   We've checked our math.  Is this a hidden Paypal charge?  How can we collect the missing $175.64?

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PayPal_Meghan
Moderator
Moderator

Hello @TFW-manager,

Thanks for stopping by the PayPal Community; welcome! 

I'm sorry to hear that your balance is less than what you were expecting when you went to make a transfer. If any outgoing payments were made through the account, the balance may have been applied to them. I recommend downloading an activity statement to review an in-depth breakdown of your recent transactions including any fees. Depending on how you select to transfer the balance, it could also include a withdrawal fee in your transfer. You can learn more about PayPal fees on the Help Center here and on the Fees Page

I hope this helps you discover what happened! 

- Meghan


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